Frequently Asked Questions
Are there any small or loose pieces?
The Busy Board includes small activity accessories, including some detachable pieces. Please supervise your child, check that every piece is secure before each use & keep any loose parts away from children who may place them in their mouth.
Do the different colours include the same activities?
Yes. Both colour options include similar activities, so your child will enjoy the same types of learning & play whichever colour you choose. The layout and some smaller accessory colours may vary slightly.
What happens if it arrives damaged?
Please don’t use the product. Contact us as soon as possible with your order number and clear photos of the damage. Once reviewed, we’ll arrange a replacement or refund where appropriate at no extra cost to you.
What age is the Busy Board suitable for?
The recommended age is 3 years & over. Children from 18 months+ can also enjoy the Busy Board with close adult supervision, depending on their stage of development. We recommend supervising younger children at all times while they play.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.