Frequently Asked Questions
What age is the Magnetic Train Set suitable for?
The Magnetic Train Set is recommended for ages 3+. Younger builders may need a little help with bigger tracks at first, but as they get the hang of it, they’ll be building & trying their own ideas in no time.
Does the train need batteries?
No need to keep buying batteries. The train is USB rechargeable & a charging cable is included. Simply recharge it when needed, then it’s ready to go again.
Can they build different tracks?
Yes! The pieces can be moved, changed & rebuilt in different ways. They can make simple tracks to start, then try longer, taller & more creative builds as they get more confident.
Which set should I choose?
The 51 Piece Set is a great place to start, while the 81 Piece Set gives little builders more pieces to create bigger tracks. Want even more ways to build? The 123 Piece Set gives them the most pieces to play with & includes 2 rechargeable trains for even more fun.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.