Frequently Asked Questions
How does the Magic Water Book work?
Simply fill the pen with water and let your little one colour across the pages. As the water touches the page, bright colours appear. Once the page dries, the colours disappear and it’s ready to use all over again.
How long does it take to dry?
The pages usually take around 20–30 minutes to fully dry. Drying time may be a little faster or slower depending on how much water is used.
Are they safe for little ones?
Yes. The Magic Water Book uses only water in the pen - no paint or ink needed. It’s best suited for children aged 3 years and up, with adult supervision recommended.
Where are you located?
Our head office is located in Sydney, NSW.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.