Frequently Asked Questions
Are the crayons really washable?
Yes! The washable colours clean off skin, clothes, walls and many surfaces in seconds with water. Less mess, less stress and more time for creative fun.
Will they break like normal crayons?
No more easily broken crayons! The twist-up case helps protect the crayon inside, making it less likely to snap. Simply twist up when it’s time to colour and twist back down when you’re done.
Are they safe for little ones?
Our crayons are made with little ones in mind. They are designed to enjoy during creative play. We always recommend adult supervision, especially little ones.
Where are you located?
Our head office is located in Sydney, NSW.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.